Instructions for a safe visit to Drove Vets
Please read before Visiting
We are still here for you and your pets 24/7! Our current Covid safe working protocols remain in place for the protection of both yourselves and our staff and our ambition for gold standard care will continue.
We are now welcoming clients back in to the main hospital and all of our Branches.
When you arrive for your pet’s appointment there will be signs in place outside all of our branches with instructions on how to proceed.
We are doing our best to protect our clients and staff and as such have put a Lateral Flow testing system in place for our staff to ensure we keep everyone as safe as possible.
YOU WILL BE CONTACTED BY US IF THERE ARE ANY CHANGES TO YOUR UPCOMMING APPOINTMENT.
We appreciate that some clients still may not feel comfortable accompanying your pet in to the building for their appointment. If this is the case please discuss this when making your appointment and we can offer you a video consultation or arrange for a member of staff to collect your pet from your car and return them to you after their appointment.
Our video consultations are and will continue to be an important part of our service moving forward. Drove uses Pets App for all online consultations and it also allows us to communicate and send you notifications on any changes or updates. Please click here to Download and learn more about how to use Pets App.
Update to Opening Times for our Royal Wootton Bassett branch;
Please be aware that temporarily amended the opening times of our Royal Wootton Bassett branch. This is to ensure we have enough staff to keep all our branches functioning and to ensure continuity of care for you and your pets.
Royal Wootton Bassett will be open 8:30am - 7pm Monday – Friday only.
We would like to reassure you that this is a temporary
measure and we will be reviewing this on a regular basis while we are in this
current period of restrictions.
Measures are in place to ensure both your safety and the safety of our staff. Please adhere to the social distancing measures we have put in place and new signs giving information on collections and arriving for appointments.
We hope you understand that all these measures are to ensure we are doing our utmost to keep everyone safe and well. Thank you for your understanding. As always, if you have any concerns regarding your pet’s health or welfare please contact us so we can discuss the best course of action.
Please read the below Instructions for a safe visit before arriving at the Hospital.
Please read before your video consultation with us.