COVID-19 Updates and Information

Our Main Hospital and all Branches are open

Drove Veterinary Hospital Services

(updated 17th June 2021)

We are still here for you and your pets 24/7! Our current Covid safe working protocols remain in place for the protection of both yourselves and our staff and our ambition for gold standard care will continue.

We are now welcoming clients back in to the main hospital and all of our Branches.

When you arrive for your pet’s appointment there will be signs in place outside all of our branches with instructions on how to proceed.

  • At the Main Hospital the foyer team will be directing people either to a single chair to wait or to the desk for collections with a strict distancing ‘queue’ in place. If your appointment is at one of our local branches please proceed to the reception as normal.
  • Please be aware that all of our waiting room offers socially distanced seating. There maybe occasions where you are asked to wait in your car if the waiting room is full – please ensure you have your phone with you so we can call you in to the waiting room.
  • Collections of food and medication (including flea and worm treatments) as we have been doing. Please allow at least 24 hours between order and collection and call on arrival to let the team know you are outside.

We are doing our best to protect our clients and staff and as such have put a Lateral Flow testing system in place for our staff to ensure we keep everyone as safe as possible.


We appreciate that some clients still may not feel comfortable accompanying your pet in to the building for their appointment. If this is the case please discuss this when making your appointment and we can offer you a video consultation or arrange for a member of staff to collect your pet from your car and return them to you after their appointment.

Our video consultations are and will continue to be an important part of our service moving forward. Drove uses Pets App for all online consultations and it also allows us to communicate and send you notifications on any changes or updates. Please click here to Download and learn more about how to use Pets App.

  • There is no need to stock up on extra mediation – stock levels will not be affected by the restrictions. Repeat medication, food and flea/worming products can be ordered HERE and via Pets App. As always please allow at least 24 hours between order and collection.
  • All Branches are able to provide you with repeat prescriptions (this includes Flea and Worming treatments). Wherever possible please order these via our website on our Repeat Prescriptions page if not, please call your local branch or the main hospital on 01793 522483 to pre order and arrange collection.
  • We offer a recorded delivery postal service to deliver medication (incl. flea and worming treatments) if required.
  • The grooming studio will remain open.
  • Our phone lines have already become incredibly busy so if your query is non-urgent please allow us to help you by using

Update to Opening Times for our Royal Wootton Bassett branch;

Please be aware that temporarily amended the opening times of our Royal Wootton Bassett branch. This is to ensure we have enough staff to keep all our branches functioning and to ensure continuity of care for you and your pets.

Royal Wootton Bassett will be open 8:30am - 7pm Monday – Friday only.

We would like to reassure you that this is a temporary measure and we will be reviewing this on a regular basis while we are in this current period of restrictions.

A 24/7 service here for you and your pet.

Safety Measures

Measures are in place to ensure both your safety and the safety of our staff. Please adhere to the social distancing measures we have put in place and new signs giving information on collections and arriving for appointments.

  • Please do not arrive any earlier than 5 minutes before your appointment.
  • Please ensure you bring a face covering/mask with you, you will need to wear it when handing your pet over and collecting your pet after their appointment.
  • Where appointments are face to face (i.e. euthanasia) please limit your visit to one person per animal.
  • Please allow at least 24 hours between order and collections of medication and food.
  • The contact tracing app QR code is clearly displayed at all our branches. Please feel free to check yourself in when you arrive if you are using the NHS Contact Tracing App.

We hope you understand that all these measures are to ensure we are doing our utmost to keep everyone safe and well. Thank you for your understanding. As always, if you have any concerns regarding your pet’s health or welfare please contact us so we can discuss the best course of action.

Please read the below Instructions for a safe visit before arriving at the Hospital.