COVID-19 Updates and Information

Drove Veterinary Hospital Services

(updated 3rd November)

Following the latest announcements from the government this weekend let us reassure you that we will still be here for you and your pets 24/7! Our current Covid safe working protocols will remain in place for the protection of both yourselves and our staff and our ambition for gold standard care will continue.

The British Veterinary Association published a statement yesterday that thankfully leaves us able to continue current service levels including all vaccinations and routine procedures.

We will however be switching some ‘non-essential’ services to an online format (this will involve some post op checks / Drove Pet Club checks and 6month checks). Drove uses Pets App for all online consultations and it also allows us to communicate and send you notifications on any changes or updates. Please click here to Download and learn more about how to use Pets App.

YOU WILL BE CONTACTED BY US IF THERE ARE ANY CHANGES TO YOUR APPOINTMENT.

• There is no need to stock up on extra mediation – stock levels will not be affected by the restrictions. Repeat medication, food and flea/worming products can be ordered HERE and via Pets App. As always please allow at least 24 hours between order and collection.
• The grooming studio will remain open for now
• Our phone lines have already become incredibly busy so if your query is non-urgent please allow us to help you by using mail@drovevets.co.uk
• You can also take advantage of our Telemedicine App - Pets App for video consultations if you would prefer to not come to the surgery. It also allows us to communicate and send you notifications on any changes or updates. Please see below for more information on how to download and use Pets App.

Safety Measures

Measures are in place to ensure both your safety and the safety of our staff. Please adhere to the social distancing measures we have put in place and new signs giving information on collections and arriving for appointments.

For Collection of prescriptions, food or inpatients please call the branch you are outside of to let us know you are here and remain in your car until advised.

For Appointments at the Main Hospital in Wroughton please follow the sign outside the branch to book in.

For Appointments at one of our Branches please wait in your car and call the branch to let them know you have arrived. A member of staff will collect you from your car at your allocated appointment time.

• Please do not arrive any earlier than 5 minutes before your appointment.
• You will not be allowed in to the building without a face covering/mask so please ensure you bring one with you.
• Appointments are limited to one person per animal.
• Please allow at least 24 hours between order and collections of medication and food.
• The contact tracing app QR code is clearly displayed at all our branches. Please feel free to check yourself in when you arrive if you are using the NHS Contact Tracing App.

Please note we may also take your temperature before entering the building. If it shows that you do have a high temperature you will be asked to go back to your car and your pet will be collected from you for their appointment by a member of staff.

We hope you understand that all these measures are to ensure we are doing our utmost to keep everyone safe and well. Thank you for your understanding.

Please read Instructions for a safe visit to Drove Veterinary Hospital before arriving at the Hospital.

For Self-Isolating Clients

For clients in isolation or concerned with travelling we are offering both phone and video consultations for initial assessment and this may be sufficient to avoid the need for a hospital visit.

For clients bringing pets to the hospital or any of our branches we have set up stringent protocols to minimise risk of cross infection between clients and staff. Members of staff can discuss your concerns, assess your pet and give treatment recommendations without clients needing to enter the premises themselves.