Instructions for a safe visit to Drove Vets
Please read before Visiting
However, during the current situation we will not be allowing clients in to any of our buildings from Monday 11th January until further notice, as we did for a part of 2020;
We will only be seeing your pets face to face if there is a real animal health and welfare need. At this time we can reassure you that we will still be undertaking vaccinations and some neutering where requested, please call the Hospital on 01793 522483 or your local branch to discuss.
We hope you understand with the new variant of the virus and increased transmissibility, we are doing our best to protect our clients and staff and therefore our way of working must adapt to ensure we keep everyone as safe as possible.
YOU WILL BE CONTACTED BY US IF THERE ARE ANY CHANGES TO YOUR UPCOMMING APPOINTMENT.
This means that we will be switching some ‘non-essential’ services to an online format (this will involve some appointments, post op checks, Drove Pet Club checks and 6-month checks).You will be advised at the time of making your appointment if a video consultation would be recommended prior to a face to face visit to your local Drove Branch.
Drove uses Pets App for all online consultations and it also allows us to communicate and send you notifications on any changes or updates. Please click here to Download and learn more about how to use Pets App.
Update to Opening Times for our Royal Wootton Bassett branch;
Please be aware that from Wednesday 13th January we are amending the opening times of our Royal Wootton Bassett branch. This is to ensure we have enough staff to keep all our branches functioning and to ensure continuity of care for you and your pets.
Royal Wootton Bassett will be open 8:30am - 2:30pm Monday – Friday.
We would like to reassure you that this is a temporary
measure and we will be reviewing this on a regular basis while we are in this
current period of restrictions.
Measures are in place to ensure both your safety and the safety of our staff. Please adhere to the social distancing measures we have put in place and new signs giving information on collections and arriving for appointments.
For Collection of prescriptions, food or inpatients please call the branch you are outside of to let us know you are here and remain in your car until advised.
For Appointments at the Main Hospital in Wroughton please follow the sign outside the branch to book in.
For Appointments at one of our Branches please wait in your car and call the branch to let them know you have arrived. A member of staff will collect your pet from your car at your allocated appointment time.
We hope you understand that all these measures are to ensure we are doing our utmost to keep everyone safe and well. Thank you for your understanding. As always, if you have any concerns regarding your pet’s health or welfare please contact us so we can discuss the best course of action.
Please read the below Instructions for a safe visit before arriving at the Hospital.
Please read before your video consultation with us.