Instructions for a safe visit to Drove Vets
Please read before Visiting
We are still here for you and your pets 24/7! Our current Covid safe working protocols remain in place for the protection of both yourselves and our staff and our ambition for gold standard care will continue.
From Monday 12th April, following advice from our governing bodies, the restrictions on seeing essential cases only will be lifted and we will be able to resume a more normal service. This will mean that all types of appointments including routine neutering, anal gland expressing, and nail clips can be undertaken.
Although our video consultations remain an important part of our service, appointments previously moved online such as Drove Pet Club checks and some post op checks can now be done in some branches.
However, for the time being we are still not allowing clients in to any of our buildings until further notice, as we did for a part of 2020;
We hope this to be a temporary measure and look forward to being able to welcome you back in to our buildings as soon as we can.
We are doing our best to protect our clients and staff and therefore our way of working must adapt to ensure we keep everyone as safe as possible.
YOU WILL BE CONTACTED BY US IF THERE ARE ANY CHANGES TO YOUR UPCOMMING APPOINTMENT.
Please Note: Drove uses Pets App for all online consultations and it also allows us to communicate and send you notifications on any changes or updates. Please click here to Download and learn more about how to use Pets App.
Update to Opening Times for our Royal Wootton Bassett branch;
Please be aware that temporarily amended the opening times of our Royal Wootton Bassett branch. This is to ensure we have enough staff to keep all our branches functioning and to ensure continuity of care for you and your pets.
Royal Wootton Bassett will be open 8:30am - 2:30pm Monday – Friday.
We would like to reassure you that this is a temporary
measure and we will be reviewing this on a regular basis while we are in this
current period of restrictions.
Measures are in place to ensure both your safety and the safety of our staff. Please adhere to the social distancing measures we have put in place and new signs giving information on collections and arriving for appointments.
For Collection of prescriptions, food or inpatients please call the branch you are outside of to let us know you are here and remain in your car until advised.
For Appointments at the Main Hospital in Wroughton please follow the sign outside the branch to book in.
For Appointments at one of our Branches please wait in your car and call the branch to let them know you have arrived. A member of staff will collect your pet from your car at your allocated appointment time.
We hope you understand that all these measures are to ensure we are doing our utmost to keep everyone safe and well. Thank you for your understanding. As always, if you have any concerns regarding your pet’s health or welfare please contact us so we can discuss the best course of action.
Please read the below Instructions for a safe visit before arriving at the Hospital.
Please read before your video consultation with us.