COVID-19 Updates and Information

Drove Veterinary Hospital Services (updated 31st July)

We are delighted to announce that from Monday 20th July we are able to welcome clients back in to the Drove Veterinary Hospital building and in to all of our Branches (* with the exception of our Royal Wootton Bassett Branch, please see below).

We have been working hard to put measures in place to ensure both your safety and the safety of our staff. Please adhere to the social distancing measures we have put in place and new signs giving information on collections and arriving for appointments.

We appreciate that you may not feel comfortable entering our buildings just yet and if this is the case then please let us know when you are booking your appointment. We can ensure a member of staff collects your pet from your car and they are cared for by our team without you being present.

For Collection of prescriptions or inpatients please call the branch you are outside of to let us know you are here and remain in your car until advised.

For Appointments at the Main Hospital in Wroughton please follow the sign outside the branch to book in.

For Appointments at one of our Branches please wait in your car and call the branch to let them know you have arrived. A member of staff will collect you from your car at your allocated appointment time.

• Please do not arrive any earlier than 5 minutes before your appointment.
• You will not be allowed in to the building without a face covering/mask so please ensure you bring one with you.
• Appointments are limited to one person per animal where possible.

Please note we may also take your temperature before entering the building. If it shows that you do have a high temperature you will be asked to go back to your car and your pet will be collected from you for their appointment by a member of staff.

We hope you understand that all these measures are to ensure we are doing our utmost to keep everyone safe and well. Thank you for your understanding.

Please read Instructions for a safe visit to Drove Veterinary Hospital before arriving at the Hospital.

For clients in isolation or concerned with travelling we are offering both phone and video consultations for initial assessment and this may be sufficient to avoid the need for a hospital visit.

For clients bringing pets to the hospital or any of our branches we have set up stringent protocols to minimise risk of cross infection between clients and staff. Members of staff can discuss your concerns, assess your pet and give treatment recommendations without clients needing to enter the premises themselves.