COVID-19 Updates and Information

Our Main Hospital and all Branches are open

Drove Veterinary Hospital Services

(updated 5th April 2021)

We are still here for you and your pets 24/7! Our current Covid safe working protocols remain in place for the protection of both yourselves and our staff and our ambition for gold standard care will continue.

From Monday 12th April, following advice from our governing bodies, the restrictions on seeing essential cases only will be lifted and we will be able to resume a more normal service. This will mean that all types of appointments including routine neutering, anal gland expressing, and nail clips can be undertaken.

Although our video consultations remain an important part of our service, appointments previously moved online such as Drove Pet Club checks and some post op checks can now be done in some branches.

However, for the time being we are still not allowing clients in to any of our buildings until further notice, as we did for a part of 2020;

  • When you arrive for your pet’s appointment there will be signs in place outside all of our branches with instructions on how to proceed. Please ensure you have a mobile phone with you.
  • A member of our team will collect your pet from you and return them to your car after their appointment.
  • The vet will be calling you to conduct the consultation and answer any further questions you may have.

We hope this to be a temporary measure and look forward to being able to welcome you back in to our buildings as soon as we can.

We are doing our best to protect our clients and staff and therefore our way of working must adapt to ensure we keep everyone as safe as possible.


Please Note: Drove uses Pets App for all online consultations and it also allows us to communicate and send you notifications on any changes or updates. Please click here to Download and learn more about how to use Pets App.

  • There is no need to stock up on extra mediation – stock levels will not be affected by the restrictions. Repeat medication, food and flea/worming products can be ordered HERE and via Pets App. As always please allow at least 24 hours between order and collection.
  • All Branches are able to provide you with repeat prescriptions (this includes Flea and Worming treatments). Wherever possible please order these via our website on our Repeat Prescriptions page if not, please call your local branch or the main hospital on 01793 522483 to pre order and arrange collection.
  • We offer a recorded delivery postal service to deliver medication (incl. flea and worming treatments) if required.
  • The grooming studio will remain open.
  • Our phone lines have already become incredibly busy so if your query is non-urgent please allow us to help you by using

Update to Opening Times for our Royal Wootton Bassett branch;

Please be aware that temporarily amended the opening times of our Royal Wootton Bassett branch. This is to ensure we have enough staff to keep all our branches functioning and to ensure continuity of care for you and your pets.

Royal Wootton Bassett will be open 8:30am - 2:30pm Monday – Friday.

We would like to reassure you that this is a temporary measure and we will be reviewing this on a regular basis while we are in this current period of restrictions.

A 24/7 service here for you and your pet.

Safety Measures

Measures are in place to ensure both your safety and the safety of our staff. Please adhere to the social distancing measures we have put in place and new signs giving information on collections and arriving for appointments.

For Collection of prescriptions, food or inpatients please call the branch you are outside of to let us know you are here and remain in your car until advised.

For Appointments at the Main Hospital in Wroughton please follow the sign outside the branch to book in.

For Appointments at one of our Branches please wait in your car and call the branch to let them know you have arrived. A member of staff will collect your pet from your car at your allocated appointment time.

  • Please do not arrive any earlier than 5 minutes before your appointment.
  • Please ensure you bring a face covering/mask with you, you will need to wear it when handing your pet over and collecting your pet after their appointment.
  • Where appointments are face to face (i.e. euthanasia) please limit your visit to one person per animal.
  • Please allow at least 24 hours between order and collections of medication and food.
  • The contact tracing app QR code is clearly displayed at all our branches. Please feel free to check yourself in when you arrive if you are using the NHS Contact Tracing App.

We hope you understand that all these measures are to ensure we are doing our utmost to keep everyone safe and well. Thank you for your understanding. As always, if you have any concerns regarding your pet’s health or welfare please contact us so we can discuss the best course of action.

Please read the below Instructions for a safe visit before arriving at the Hospital.